Community Association Management
- An assigned management team for board guidance and association administration
- Community compliance inspections on a monthly or quarterly basis
- Board meeting attendance including preparation of board meeting packets and the coordination of annual and budget meetings
- Provide Reserve Study Guidance
- Maintenance coordination including coordination of landscape services
- Vendor management
- Contract management
- Coordination with legal professionals who specialize in community association management
- Evaluate and maintain insurance coverage for board and association
- Processing and distributing newsletters based on articles received from BOD and committees
- Onsite meeting rooms available for association board meetings
- Email and text blasts vs. mail to save association expenses
- Project management coordination (extra cost)
- Emergency after hours phone support line
Customer Service
- Answering phone calls, emails, and walk in customers
- Direct inquiries to the proper resource
- Address homeowners’ requests (payment plans, ACC requests)
- Records digitization and storage
While there are additional expenses, the association only incurs extra charges for postage and mileage, exact costs, no mark up. There is a one-time setup fee for the transition and establishment of all systems and accounts, and there are no termination or cancellation fees with a 60-day notice. Other costs are charged as pass-through expenses, so the Association does not incur any loss.
Accounting Services
- Accounts payable
- Assessment invoicing
- Delinquency notification
- Annual budgeting mailer preparation
- Financial reporting in real time/on a monthly basis
- Bank account management*
- Completion of escrow requests and lender questionnaires
- Resale certifications for condominiums
*Management company is responsible for maintaining association bank accounts. Association managed bank accounts may have additional requirements/fees.
Collections
- Attorney and collection agency relations
- Wages and asset garnishment
Other services
- Records keeping
- Various systems to pay assessments (by ACH, check, debit/credit cards)
- Association website hosting forms, association financials, and owner specific account information
- Property management referrals
